Privacy Policy

Introduction

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

This policy covers use of personal information when you use www.theframelessglasscompany.com or shop in one of our stores. If you have any questions regarding this privacy policy or the personal information we have about you, please email info@theframelessglasscompany.com

When do we collect your personal information?

We would really like to send you details about our products, services, offers and promotions but we will only do so when you tell us that you are happy to receive this information. You can let us know that you would like to receive this information online.

We will also ask for and use your personal information when you buy products and services from The Frameless Glass Company Ltd both in store and online. This is so that we can process your requirements / order but we won’t use your personal information for marketing purposes unless you agree for us to do this.

By entering your details in the fields on theframelessglasscompany.com you enable The Frameless Glass Company Ltd and our service providers to provide you with the services you select / information requested. For example to sign up to our news letter. If you contact us through our website we may keep a record of that correspondence.

Please remember that you allow us to use your personal information when you use our website.

Personal Information
Your privacy is important to us and so we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy. We may give your personal information to our trusted service partners for delivering services to you. For instance, for the purposes of marketing, finance, advertising, processing payment, delivery and other in-store and out of store services.

We will make sure that your personal information is protected when it is sent outside of The Frameless Glass Company Ltd. We make sure our trusted service partners keep your personal information safe.

How we use your personal data

In this Section we have set out:

(a) the general categories of personal data that we may process;

(b) [in the case of personal data that we did not obtain directly from you, the source and specific categories of that data];

(d) the legal bases of the processing.

We may process data about your use of our website and services “usage data“. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is namely monitoring and improving our website and services.

We may process your information included in your personal profile on our website. The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent through submitting an enquiry.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website. The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is consented sign up to Mail Chimp. Mail Chimp will save and store your details inline with there policies.

Keeping you updated. If you have opted in to receive our email newsletter we will use your personal information to send you emails on our products and services. You can unsubscribe from our email list and from all future mailings by clicking on ‘Unsubscribe from this list’ in the footer of the email.

We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out in this Section , we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Fraud prevention. To prevent fraud or other criminal activity and to make sure your information is accurate, we may pass on the information we have about you to other companies, retailers, financial organisations or other organisations specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Storage of personal information
Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to theframelessglasscompany.com; any transmission is at your own risk. Any payment transactions will be encrypted and processed via a secure transaction partner.

Links to other websites
Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for their policies.

No longer wish to be contacted for marketing purposes?
If you do not wish to be contacted about our products or services, you can unsubscribe by emailing us at info@theframelessglasscompany.com or simply follow the unsubscribe link provided in marketing emails you receive from us.

To updated your records or access your information
If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please email us at info@ theframelessglasscompany.com so that we can correct it. You can also contact us on this email address if you would like to know what information The Frameless Glass Company Ltd holds about you, we will provide you with that information subject to a £10 fee within 40 days of receiving the request. To remove your account or any personal information from our records please email info@theframelessglasscompany.com

Cookies
There are various technologies, including one called “cookies”, which can be used to provide you with tailored information from a web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Some theframelessglasscompany.com pages use cookies or other technologies so that we can better serve you when you return to our site. For example, we use these cookie files to track your clicks as you go through the theframelessglasscompany.com site, to keep track of items you put into your shopping cart, to tell us whether you have visited theframelessglasscompany.com previously, and to help us determine whether you came to theframelessglasscompany.com from a particular Internet link or banner advertisement. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Here is a summary of the cookies we do use on our website

Remarketing
theframelessglasscompany.com, on occasion, uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

To Disable Cookies
Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page https://www.google.com/settings/u/0/ads/authenticated?hl=en, you can also opt out of interest-based advertising entirely by cookie settings via this link or permanently using a browser plug.

Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page.

Providing your personal data to others

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Financial transactions relating to our website and services are OR may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices by emailing us at info@ theframelessglasscompany.com

We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.]

Our details

This website is owned and operated by The Frameless Glass Company Ltd

We are registered in England and Wales under registration number 11044464, and our registered office is at 1 Walcot Street, Bath, England, BA1 5UG.

You can contact us:

Using our website contact form

By telephone, using the contact number published on our website from time to time

By email, using the email address published on our website from time to time